For Australian accounting practices

With a client. Mia takes the call.

BAS deadlines, lodgement enquiries, new client requests. When you are head-down in tax season and the phone rings, Mia answers, captures the details, and notifies you so you can respond between meetings.

✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

The office is closing. One more call comes through.

Caller
It's Sandra here, I'm an existing client. I just got a letter from the ATO saying I owe $4,200 from last year's return and I'm really stressed about it. Is there any way someone can call me back tonight or first thing tomorrow?
Mia
Try not to worry Sandra, this is exactly the kind of thing your accountant sorts out. So that is an ATO notice for around $4,200 from last year's return. Is a callback tonight or first thing tomorrow better for you?
Mia
Done. I have flagged you for an early callback and sent your accountant the details right now, so they will be in touch as soon as possible.
SMS to ownerClient callback sent to accountant
ClientExisting client
IssueATO notice, about $4,200 from last year
CallbackTonight or first thing tomorrow
NoteCaller stressed, reassured
✓ The accountant calls back at 8am the next day. The issue is resolved in a fifteen-minute call.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Calls missed during client meetings and BAS crunch
Sole practitioners and small accounting firms face their heaviest call volume exactly when they are least available. BAS quarters, individual tax return season, and EOFY wrap-up all converge on the same weeks when every desk is head-down on lodgements. A ringing phone goes unanswered, and prospective clients simply call the next firm they find on Google.
Source: aussiebusinessai.com.au — "BAS quarters, tax season, and EOFY bring a surge of client calls and your team is too busy processing lodgements to answer every one. The new clients who can't get through simply call the next firm on Google."
After-hours enquiries from small business clients
Small business owners, the primary client base for sole-practitioner and small-firm accountants, typically call their accountant after their own business day wraps up. An accountant who finishes client work and switches off the phone is invisible to those callers. Extending hours personally is not sustainable, and a single receptionist can only cover one shift.
Source: officehq.com.au — "Not everyone can reach out to enquire about your services between 9am and 5pm. Yet extending your working hours into the evening, or being available on weekends, isn't always feasible."
No receptionist, no consistent call coverage
Most sole practitioners and small accounting firms cannot justify a full-time receptionist. The result is that call coverage depends entirely on whoever is free at that moment, and the phone rings out whenever the principal is in a meeting, at lunch, or with a client. An estimated 62% of small business calls in Australia go unanswered, and an estimated 80% of callers hang up without leaving a voicemail.
Source: officehq.com.au — "What happens when a call comes in when they're at lunch, they've called in sick or they're away on holiday?"; trillet.ai citing RingCentral — "62% miss rate and 80% of callers hang up without leaving a voicemail"
How Mia handles it

Real calls. Real outcomes.

Tuesday 7:45am
CALLER
"Hi, I'm calling about getting a BAS done. I've been doing it myself but I've made a mess of it and the deadline's next week. My name's Brendan Walsh, I'm in Thornbury. Can someone call me back to talk through what you'd need from me?"
MIA
Mia answers on the second ring. She confirms the caller's name and suburb, asks whether this is for a sole trader or company structure, notes the deadline pressure, captures a preferred callback window, and sends the practice owner an immediate SMS with the caller's name, number, entity type, suburb, and the urgency flag that the BAS due date is next week.
✓ The practice owner calls back at 8:15am, before the caller has had a chance to try any other firm. New client onboarded same day.
Thursday 6:20pm
CALLER
"It's Sandra here, I'm an existing client. I just got a letter from the ATO saying I owe $4,200 from last year's return and I'm really stressed about it. Is there any way someone can call me back tonight or first thing tomorrow?"
MIA
Mia confirms the caller is an existing client, captures the nature of the issue, ATO debt notice and approximate amount, notes a strong preference for a same-evening or early-morning callback, and immediately notifies the practice owner by SMS with the caller's name, the ATO context, and her callback preference. Mia reassures the caller that her accountant will be in touch as soon as possible.
✓ The accountant calls back at 8am the next day. The issue is resolved in a fifteen-minute call.
Monday 8:55am
CALLER
"Hi, I'm looking for an accountant for my cafe business. I've got a company structure and I need someone to handle my tax return and quarterly BAS. I'm in Fitzroy. What would that cost roughly and do you have availability?"
MIA
Mia greets the caller, captures their name, business type, suburb, and service needs, annual tax return plus BAS. She explains the accountant is with a client right now, takes the caller's preferred call-back time, and fires a notification to the practice owner with a full lead summary so the callback is warm and informed.
✓ The accountant calls back with relevant pricing for a company on the same morning. The caller books an initial consultation.
Accounting practices use RipperReceptionist to capture BAS enquiries and after-hours client calls that would otherwise ring out during lodgement season.
When BAS deadlines and tax season overlap, every unanswered call is a prospective client who has already moved on to the next firm on Google.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $130-$320/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Collects deposits automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Collects deposits
Stripe payment links sent automatically. No invoice chasing needed.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Deposit collection
$19-$39/mo
✅
CRM integration
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Total extras
$130-$322/mo
$0
Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
PRO MAX
$999one-time
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min — or prepay a bundle for predictable monthly outlay. 90-day expiry.

AFTER HOURS
$50
/mo
≈ 100 minutes
~5 calls/day · $0.50/min
IN MEETINGS
$250
/mo
≈ 500 minutes
~25 calls/day · $0.50/min
YOUR RECEPTIONIST
$500
/mo
≈ 1000 minutes
~50 calls/day · $0.50/min

Selected: In Meetings — ≈ 500 min + 1 licence = $299.99/mo total

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$24,960

About $2,080 per month

Estimated annual loss = 4 missed calls per week × 52 weeks × 25% conversion × $480 average job value.

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We will email you the moment RipperReceptionist opens to new customers.

Frequently asked questions

Will Mia understand accounting-specific terms like BAS, EOFY, or tax lodgement deadlines?
Mia is configured with your practice's context before going live, including the services you offer such as BAS preparation, tax returns, SMSF, bookkeeping, and advisory, and the language your clients use. She captures the right details, entity type, deadline urgency, service needed, so your callbacks are informed rather than starting from scratch.
What happens if a client calls during a BAS period when everyone in the office is already flat out?
That is exactly when Mia earns her keep. She answers every call regardless of how many are coming in simultaneously, takes a full message with all the relevant details, and notifies you immediately. You decide which callbacks are urgent and which can wait, but nothing falls through the cracks and no caller hears an engaged tone or goes to voicemail.
My clients are used to speaking with a person. Will they find an AI receptionist off-putting?
Mia speaks in your practice's voice, not a generic robot voice. She introduces herself by name, sounds natural, and focuses on making the caller feel heard and reassured that their message will reach you promptly. Most callers simply want to know someone is available and their issue has been noted. Mia does exactly that.
We already have a part-time receptionist. Would Mia replace her or complement her?
Mia handles overflow and after-hours coverage, the calls that arrive while your receptionist is on another line, at lunch, on leave, or after the office closes. You keep the human relationship for complex client interactions and let Mia cover the volume that would otherwise be missed. There is no fixed per-seat pricing; Mia costs $49.99 per month plus $0.50/min of call time.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

Right now, someone is calling.
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