BAS deadlines, lodgement enquiries, new client requests. Mia qualifies the enquiry, books the appointment into your RipperReceptionist calendar, and logs the file note — so tax season grows your book instead of your backlog.
This is the actual product. Every call becomes an enquiry, every matter moves through your pipeline toward Lodged and Paid, and Mia chases the invoice by SMS so you don't have to.
Not a re-skin. The accounting suite has its own pipeline, its own tax-season calendar, and Mia briefed on BAS, lodgment and ATO deadline logistics out of the box.
Not a feature list, not promises - the receptionist work itself, from the first ring to the matter card on your screen.
No voicemail, no hold queue. The call opens with your practice's name and a recording disclosure, whatever the hour.
BAS, SMSF, ATO, PAYG, lodgement - her speech recognition is tuned to the vocabulary your callers actually use, out of the box.
Name (spelled back when it's unclear - never guessed), number, what they need and how urgent. She captures it while they're still talking, so it's on your dashboard before the caller puts the phone down.
"Thursday at ten" becomes a real date in your practice's own timezone, and the slot is conflict-checked live - if it's taken, she offers another time.
"Is it deductible?" gets a booked consultation, not a free answer - that answer is your billable work. And if a caller starts reading out a TFN, she stops them before it lands in any note.
A caller with real buying intent is marked on your dashboard - who they are, when they rang and why they're worth ringing back first.
One goodbye, then the line is released. The full transcript and an AI summary are waiting on the call's page, so you read what happened before you call back.
Every step above is the shipped product, working today.
Your pipeline speaks practice: an enquiry becomes an engagement, work in progress becomes lodged, lodged becomes invoiced and paid - the board is Enquiry through Engaged, Documents in, Lodged, Invoiced, Paid, practice stages, not a relabelled board from another trade.
Clients accept engagement letters by typing their name on a secure link - no printer, no scanner. Document checklists track what each client still owes you: clients tick items off from their phone, and you're notified when the checklist is complete.
The guardrails are accounting guardrails: a caller who starts reading out a TFN is stopped before it lands in any note, and "is it deductible?" is never answered on the phone - it becomes a consultation booking, because that answer is your billable work.
And Mia knows the season: BAS quarters, individual return deadlines and monthly IAS dates are on her calendar and your dashboard, so an October phone rush surprises nobody.
Competitors charge $111-$283/month in add-ons for features that should just be included. We include everything. You only pay for usage.
Total reflects priced comparisons only — rows marked “Not offered” or “Paid add-on” have no single defensible competitor figure to add.
Every plan answers your phone. Upgrade or downgrade anytime.
Voice + chat + email Mia. 100 conversations a month.
Voice + chat + email Mia. No monthly conversation limit.
5 years of Pro. $999 one-time (save $2,000). No monthly conversation limit. For solo operators who are all in.
Pay as you go at $0.50/min. Top up your call credit whenever you like — any amount from $10 to $500, plus GST — and your credit never expires.
Selected: In Meetings — $50 of credit ≈ 100 min, plus your Pro licence at $49.99/mo — both + GST. Credit is a one-off top-up you buy when you need it, not a monthly charge.
Three numbers. Honest maths. Find out what you are losing every month.
Estimated annual revenue loss
$24,960
About $2,080 per month
Estimated annual loss = 4 missed calls per week × 52 weeks × 25% conversion × $480 average job value.
Stop the leak. Mia answers every call, so these clients stay booked.
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