For Australian solicitors

In court. Mia takes the call.

New client enquiries, urgent matters, conveyancing questions. When you are mid-hearing or in a client conference, Mia answers, captures the matter details, and notifies you so every potential instruction is logged.

✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

Before court. The phone rings early.

Caller
Hi, I need to speak to a solicitor urgently. My ex-partner has just sent me a letter from their lawyer about the kids and I don't know what to do. I'm in Sydney, can someone call me back today? My name is Rachel.
Mia
You have reached the right place Rachel, I am the receptionist for the practice. So this is an urgent family law matter, a letter from the other party's solicitor about the children. Can I take your full name and the best number to reach you on?
Mia
The solicitor will call you back today. I am sending them a structured alert now so it is in front of them before eight this morning.
Urgent notificationUrgent matter sent to solicitor
MatterUrgent family law
DetailLetter from ex-partner's solicitor re children
LocationSydney
CallbackSame day, before 8am alert
✓ The solicitor calls Rachel back between morning appointments and opens a new family law file, a matter that would have gone to a competitor had the call hit voicemail.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

New enquiries lost while in court or conference
Sole practitioners and small firms have no dedicated receptionist on the floor. When a solicitor is in court, in a client conference, or on a matter, inbound calls go to voicemail, and an estimated 80% of callers hang up without leaving a message. Research into law firm enquiry handling found one property developer made calls to 46 solicitors and only a handful even returned the call. In a market where potential clients are ringing multiple firms simultaneously, the first to respond takes the matter.
Source: samsonconsulting.co.uk — "When it comes to dealing with new client enquiries law firms are, by and large, woeful at the process from the first call to the part where, if they are lucky, receive the instruction."
Regulatory complaints follow communication delays
The Victorian Legal Services Board and Commissioner receives complaints regularly about lawyers who fail to respond to phone calls and emails, or who cancel meetings with little or no notice. Under the Legal Profession Uniform Law, solicitors must deliver services competently, diligently and as promptly as reasonably possible. Repeated communication failures can constitute professional misconduct. A missed call that is not promptly followed up can trigger a complaint and disciplinary scrutiny, not just a lost fee.
Source: lsbc.vic.gov.au — "The Commissioner regularly receives complaints about lawyers who fail to respond to phone calls and emails, or who cancel meetings with little or no notice."
After-hours enquiries hit voicemail and disappear
Potential clients ring outside business hours, early morning before court, evenings, and weekends, especially for family law, conveyancing, and estate matters where the need is urgent and emotional. An estimated 62% of inbound calls to small Australian businesses go unanswered, and callers who reach voicemail in the legal context rarely leave a message or ring back.
Source: trillet.ai — references a 62% miss rate for small businesses; lsbc.vic.gov.au confirms busy practice conditions as a common context for missed communication
How Mia handles it

Real calls. Real outcomes.

Wednesday 7:50am
CALLER
"Hi, I need to speak to a solicitor urgently. My ex-partner has just sent me a letter from their lawyer about the kids and I don't know what to do. I'm in Sydney, can someone call me back today? My name is Rachel."
MIA
Mia answers, introduces herself as the practice's receptionist, confirms this is an urgent family law matter, captures Rachel's full name, contact number, and a summary of the issue, correspondence from the other party's solicitor, and notes her preference for a same-day callback. The solicitor receives a structured alert before 8am.
✓ The solicitor calls Rachel back between morning appointments and opens a new family law file, a matter that would have gone to a competitor had the call hit voicemail.
Thursday 1:15pm
CALLER
"Yeah hi, I am trying to get some advice about buying a commercial property. I have got a contract sitting here and settlement is in three weeks. I just need someone to review it quickly. Name is Ben Nguyen, I am in Brisbane."
MIA
Mia confirms the caller's name and nature of the matter, commercial contract review with a three-week settlement, captures Ben's email, suburb, and whether the purchase is in his own name or through a company or trust. Mia confirms the solicitor will be in touch within the hour and fires a notification immediately.
✓ The solicitor returns from court, sees a structured new-matter note with all intake details, and calls Ben back within 30 minutes, ahead of the two other firms Ben had planned to ring.
Friday 5:40pm
CALLER
"Hello, I wanted to ask about getting a will done. I know it is late on Friday but I have been putting it off for ages. I am not sure what you charge or how it works. My name is Sandra, I am in Melbourne."
MIA
Mia answers after hours, thanks Sandra for calling, and captures her full name, contact number, and the scope, estate planning enquiry, whether straightforward or complex. Mia notes Sandra prefers contact on Monday morning and passes the enquiry through with all details, so the solicitor has a pre-qualified estate planning lead waiting in their inbox on Monday.
✓ Rather than losing a warm lead over the weekend, the solicitor has a qualified enquiry waiting with the client's details and scope captured.
Solicitor practices use RipperReceptionist to capture new client enquiries during court sittings, client conferences, and after hours, so every potential matter is logged and notified before it reaches a competitor's voicemail.
The Victorian Legal Services Board and Commissioner receives complaints regularly about lawyers who fail to respond to phone calls and emails, confirming that missed calls in legal practice carry professional risk beyond just lost revenue.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $130-$320/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Collects deposits automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Collects deposits
Stripe payment links sent automatically. No invoice chasing needed.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Deposit collection
$19-$39/mo
✅
CRM integration
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Total extras
$130-$322/mo
$0
Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
PRO MAX
$999one-time
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min — or prepay a bundle for predictable monthly outlay. 90-day expiry.

AFTER HOURS
$50
/mo
≈ 100 minutes
~5 calls/day · $0.50/min
IN MEETINGS
$250
/mo
≈ 500 minutes
~25 calls/day · $0.50/min
YOUR RECEPTIONIST
$500
/mo
≈ 1000 minutes
~50 calls/day · $0.50/min

Selected: In Meetings — ≈ 500 min + 1 licence = $299.99/mo total

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$87,360

About $7,280 per month

Estimated annual loss = 3 missed calls per week × 52 weeks × 20% conversion × $2,800 average job value.

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Frequently asked questions

Will Mia understand legal terminology and know how to triage different matter types?
Mia is configured with your practice areas before going live. You tell us which matter types you handle, family law, conveyancing, wills and estates, commercial, and Mia captures the right intake details for each. She does not give legal advice. She takes the name, contact number, matter type, urgency level, and any deadlines, then notifies you immediately.
What happens if an existing client calls about something urgent on an active matter?
Mia captures the caller's name, matter reference if they have it, and the nature of the urgency, then sends you a notification straight away. For genuine emergencies you can set a call-forwarding rule so Mia escalates to your mobile. She does not replace your professional judgment on urgency; she makes sure you have the information to exercise it without the client giving up and calling another firm.
How does Mia handle clients who are distressed, for example in a family law or criminal matter?
Mia is trained to be calm, clear, and reassuring without making any assessment of the legal situation. She acknowledges the caller, explains she is taking their details to get to the solicitor quickly, and moves efficiently through intake. She does not attempt to advise or comfort beyond professional courtesy. The solicitor still makes the first substantive contact.
Does using an AI receptionist create any issues with the professional conduct rules around client communication?
No. Mia functions as a message-taking and appointment service, the same role a human receptionist fills. She does not provide legal advice and does not hold herself out as a lawyer. Under the VLSB+C and Law Society of NSW guidance, the obligation is on the solicitor to respond promptly. Mia helps you meet that obligation by making sure no enquiry is ever silently dropped.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

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