For Australian HVAC businesses

On a rooftop. Mia takes the call.

Aircon breakdowns in 40-degree heat, service bookings, installation quotes. When your techs are in ceiling cavities or on condenser units, Mia captures every job and alerts you immediately.

✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

It is 38 degrees. The phone rings from a rooftop away.

Caller
Hi, my ducted reverse-cycle has just died completely and we have got four kids at home. It is 38 degrees outside. I am in Balwyn North. I need someone today if possible. Can you fit me in?
Mia
That is no fun in this heat. So that is a ducted reverse-cycle that has stopped working entirely, over in Balwyn North. Does this afternoon or early evening suit for a visit?
Caller
This afternoon would be ideal, we are melting in here.
Mia
The technician will be in touch within the hour to confirm. I am sending the owner the job summary and urgency flag right now.
Urgent notificationUrgent job sent to owner
JobDucted reverse-cycle, stopped completely
SuburbBalwyn North
AvailabilityThis afternoon or early evening
Urgency38 degrees, four kids at home
✓ The owner is mid-job in Ringwood but sees the SMS during a brief break, rings back within 40 minutes, and books the afternoon callout before she has had a chance to ring anyone else.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Calls arrive while technicians are on the tools
When a split system fails in a 40-degree Melbourne summer, the homeowner rings immediately. But if the technician is on a rooftop in Dandenong or inside a ceiling cavity in Penrith, that call goes unanswered. Australian HVAC operators running lean crews have no one back at base to pick up, and most callers will not leave a voicemail. They ring the next contractor on Google Maps instead.
Source: virtualreception.com.au — 'Missed calls occur during on-site work, driving between jobs, after-hours, and busy seasonal periods'
Summer heatwaves flood the phone and kill conversions
When temperatures climb past 40 degrees Celsius, every residential and commercial unit that has not been serviced since winter starts playing up at once. Booking queues stretch to one to two weeks and inbound call volume spikes sharply. The HVAC businesses that capture those calls in the first five minutes lock in the work; the ones that do not convert a fraction of the surge.
Source: airconditioningguys.com.au — 'When Melbourne's inevitable heatwave arrives, hundreds of people discover their air conditioner won't work, and HVAC companies get slammed with calls'
After-hours emergencies command the highest margins
An estimated 62% of HVAC calls arrive outside standard business hours, and emergency callouts generate an estimated two to three times the revenue of routine service visits. For a sole trader or small HVAC team without an after-hours answering solution, this is the highest-value call type also being systematically missed. The missed emergency call does not just represent one job. It represents the lifetime relationship with that customer and any property manager referrals that follow.
Source: agentzap.ai citing ACHR News — '62% of HVAC calls occur outside regular business hours' and 'Emergency calls generate 2-3x revenue of standard service calls'
Missing one call often means losing the job permanently
Industry data indicates HVAC businesses miss an estimated 22 to 35 percent of inbound calls, rising to 40 percent or higher during peak season. Roughly 85% of callers who reach voicemail never call back, and an estimated 78% of emergency jobs go to the first contractor to respond.
Source: ethoslinksystems.com — 'the average HVAC contractor misses nearly 27% of all inbound calls. 85% of callers who don't reach a live person never call back'
How Mia handles it

Real calls. Real outcomes.

Tuesday 2:15pm
CALLER
"Hi, my ducted reverse-cycle has just died completely and we have got four kids at home. It is 38 degrees outside. I am in Balwyn North. I need someone today if possible. Can you fit me in?"
MIA
Mia answers on the second ring. She confirms the caller's name, the address in Balwyn North, the unit is a ducted reverse-cycle that has stopped working entirely, and the caller is available this afternoon or early evening. Mia tells the caller the technician will be in touch within the hour to confirm the booking, then sends the owner a text and email with the job summary, suburb, and urgency flag.
✓ The owner is mid-job in Ringwood but sees the SMS during a brief break, rings back within 40 minutes, and books the afternoon callout before she has had a chance to ring anyone else.
Saturday 8:45am
CALLER
"G'day, I am the facilities manager at a small aged care facility in Parramatta. One of our main AC units has gone down overnight and we need it looked at urgently. Who do I speak to about getting a tech out today?"
MIA
Mia answers and captures the caller's name, the facility name and suburb, the fact it is a commercial unit failure requiring same-day attention, and a direct callback number for the facilities manager. She flags the job as high-priority in the notification based on the commercial and aged care context, and fires an urgent SMS alert to the owner immediately rather than batching it with routine Saturday enquiries.
✓ The owner sees the urgent flag, calls back within 15 minutes, and secures a commercial emergency callout at premium Saturday rates.
Wednesday 6:30pm
CALLER
"Hi, I was hoping to get a quote on a new split system for my home office in Geelong. I have been quoted before but I want a second opinion on the size. Is there someone I can talk to?"
MIA
Mia takes the caller through a brief qualification covering room size, current setup, whether they own or rent, and a preferred time for the owner to call back. She explains that the technician is currently finishing up on a job and will ring back within the evening. The owner receives a structured enquiry summary via text and email with all the pre-quote details captured.
✓ The owner calls back at 7:30pm with the job details already in hand, quotes confidently, and converts a lead that arrived after business hours into a booked installation.
HVAC businesses use RipperReceptionist to capture emergency breakdown calls and after-hours installation enquiries while their technicians are on the tools.
Australian air conditioning technicians spend the bulk of their working day in ceiling cavities, on rooftops, and at outdoor condenser units. The phone goes unanswered not from neglect, but because the work physically demands it.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $130-$320/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Collects deposits automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Collects deposits
Stripe payment links sent automatically. No invoice chasing needed.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Deposit collection
$19-$39/mo
✅
CRM integration
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Total extras
$130-$322/mo
$0
Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
PRO MAX
$999one-time
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min — or prepay a bundle for predictable monthly outlay. 90-day expiry.

AFTER HOURS
$50
/mo
≈ 100 minutes
~5 calls/day · $0.50/min
ON THE TOOLS
$250
/mo
≈ 500 minutes
~25 calls/day · $0.50/min
YOUR RECEPTIONIST
$500
/mo
≈ 1000 minutes
~50 calls/day · $0.50/min

Selected: On the Tools — ≈ 500 min + 1 licence = $299.99/mo total

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$53,040

About $4,420 per month

Estimated annual loss = 4 missed calls per week × 52 weeks × 30% conversion × $850 average job value.

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Frequently asked questions

I am on the tools all day. How do I know Mia is capturing the right job details?
Mia asks callers for their name, suburb, the make and model of their unit if they know it, and a brief description of the fault. You get a text and email summary the moment the call ends, so by the time you pull up for lunch you have a list of qualified jobs with enough detail to call back and confirm the booking.
What happens when a caller rings about a genuine emergency like a complete system failure in a nursing home?
You set the urgency keywords with Mia during onboarding. When a caller uses phrases like 'not working at all', 'nursing home', 'server room', or 'flooding', Mia flags the job as urgent in the notification and can send you a live SMS alert straight away rather than queuing it with routine enquiries.
I already pay for a Google Business Profile and a quoting tool. Will this replace them or is it another subscription on top?
Mia sits alongside your existing tools. She answers the phone and web chat, captures job details, and notifies you. She does not replace your quoting software or CRM; she feeds enquiries into them. At $49.99 a month, most HVAC operators recover the cost from a single extra service call per month.
My work is very seasonal. Do I have to pay the full subscription during my quiet autumn months?
The subscription is month to month with no lock-in contract. You can pause during slow periods and reactivate before the spring pre-season rush when booking enquiries start climbing again.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

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