For Australian tradies

You're on the tools. Mia's on the phone.

Plumbing, electrical, HVAC, building, cleaning, landscaping. When you're up a ladder or under a sink, Mia answers every call in your business name, captures the job, and texts you instantly.

✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

You are mid cable run. The phone rings.

Caller
Hi, I am trying to get someone in to fix a leaking hot water system. It started dripping last night and the carpet near the cupboard is getting wet. We are in Ferntree Gully. Can someone come out today or tomorrow?
Mia
Sorry to hear that, water near carpet is no fun. You are in Ferntree Gully, is that right? And is it a gas or electric unit?
Caller
Electric, I think. It is dripping steadily now.
Mia
Righto, I will log this as urgent. Can I grab your name and best mobile, and what time window suits today?
Mia
Done. The owner is getting the full job summary on his phone right now and will text you a confirmed time shortly.
Urgent notificationUrgent job sent to owner
JobLeaking hot water system (electric)
SuburbFerntree Gully
UrgencyUrgent, active leak near carpet
WindowToday, morning preferred
✓ The owner gets a structured job brief on their phone within seconds of the call ending and can text back a confirmed time before a competitor has even picked up.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

On-site work means calls go unanswered
Sole-trader electricians, plumbers, and builders routinely miss inbound calls while physically on tools. Up a ladder, under a sink, or on a noisy slab. Tradie Scaler estimates Australian sole traders miss approximately one in three incoming calls while on-site, and callers who hit voicemail rarely wait. RingCentral research cited by Trillet.ai puts 80% of callers as hanging up without leaving a message.
Source: tradiescaler.com — "Sole traders miss approximately 1 in 3 incoming calls while on-site"; trillet.ai citing RingCentral research — "80% of callers hang up without leaving a voicemail"
First responder wins the job, every time
Homeowners shopping for a plumber or electrician typically ring several businesses at once and book the first one that answers. Ruby Receptionist notes that on platforms like hipages and Oneflare, unanswered leads expire and are passed to the next tradie automatically. The tradie who calls back 45 minutes later, after climbing down safely and washing their hands, is almost always too late.
Source: rubyreceptionist.com.au — "Customers rarely leave voicemails anymore. They move on quickly." tradiescaler.com — "That caller rings the next electrician in Google, gets answered on the second ring, and books a job that should have been yours"
After-hours emergencies leak to competitors overnight
Burst pipes, trip faults, and storm damage do not happen between 9 and 5. Getfullybooked.au notes that trade emergencies occur at midnight and on weekends when most tradies have no call coverage at all. A sole plumber with no after-hours answer loses not only that emergency callout fee but the follow-on maintenance relationship that often follows an emergency job.
Source: getfullybooked.au — "Trade emergencies don't follow business hours: Burst pipes happen at midnight, power outages occur on weekends, storm damage needs immediate assessment"
How Mia handles it

Real calls. Real outcomes.

Wednesday 8:15am
CALLER
"Hi, I am trying to get someone in to fix a leaking hot water system. It started dripping last night and the carpet near the cupboard is getting wet. We are in Ferntree Gully. Can someone come out today or tomorrow?"
MIA
Mia answers on the second ring, greets the caller in the business name, confirms the suburb, and asks whether it is a gas or electric unit and how badly it is leaking. She logs the job as urgent, takes the caller's name and mobile number, confirms the preferred time window, and immediately sends the owner a notification with the full job summary, address, fault description, urgency level, and callback number.
✓ The owner gets a structured job brief on their phone within seconds of the call ending and can text back a confirmed time before a competitor has even picked up.
Friday 5:50pm
CALLER
"Hey, just calling to get a quote on rewiring a double garage. We are converting it to a home office. We are in Bayswater. Not urgent but want to lock someone in before school holidays. Is there any chance of a site visit next week?"
MIA
Mia confirms the suburb and scope, new circuits, power points, and lighting, asks whether the owner has access to the meter board and if there are any existing sub-boards in the garage. She offers two time slots from the owner's availability calendar, books a site inspection, and confirms the appointment via SMS to the caller. The owner receives a notification with all job details.
✓ A quote job is locked in over the weekend without the owner having to interrupt their Friday evening or risk the lead going cold.
Tuesday 11:30am
CALLER
"Hi, I run a small cafe in Newtown and our dishwasher drain is backing up into the floor drain. Health inspection is Thursday. I need a plumber today if at all possible. Who do I speak to about booking?"
MIA
Mia identifies this as a commercial urgent job, confirms the premises address and the nature of the blockage, asks whether the floor drain itself is clear and whether there is visible grease trap backup. She captures the contact name, the best mobile number, and flags the Thursday deadline in the job notes. The owner receives an urgent-priority notification instantly with all details.
✓ The business owner sees the commercial urgent flag during a tea break and rings back within minutes, securing a same-day booking at a commercial rate.
Tradie businesses use RipperReceptionist to capture every inbound job enquiry while on the tools, so no lead goes to a competitor just because the phone rang at the wrong moment.
Australian sole-trader tradies miss an estimated one in three on-site calls, and in a market where the first business to answer wins the booking, that gap directly costs jobs.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $130-$320/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Collects deposits automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Collects deposits
Stripe payment links sent automatically. No invoice chasing needed.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Deposit collection
$19-$39/mo
✅
CRM integration
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Total extras
$130-$322/mo
$0
Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
PRO MAX
$999one-time
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min — or prepay a bundle for predictable monthly outlay. 90-day expiry.

AFTER HOURS
$50
/mo
≈ 100 minutes
~5 calls/day · $0.50/min
ON THE TOOLS
$250
/mo
≈ 500 minutes
~25 calls/day · $0.50/min
YOUR RECEPTIONIST
$500
/mo
≈ 1000 minutes
~50 calls/day · $0.50/min

Selected: On the Tools — ≈ 500 min + 1 licence = $299.99/mo total

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$35,100

About $2,925 per month

Estimated annual loss = 5 missed calls per week × 52 weeks × 30% conversion × $450 average job value.

Join the founding list

We will email you the moment RipperReceptionist opens to new customers.

Frequently asked questions

I am on the tools all day. Will Mia know enough about my trade to sound right to my callers?
Mia is set up with your specific trade, your service area, and your common job types before the first call. Callers hear a receptionist who understands what a switchboard upgrade or a blocked stormwater drain actually means, not a generic bot reading off a script. You review and tweak the setup until it sounds like your business.
What happens to the details Mia captures? Do I have to log into something to find them?
Every call is summarised and pushed to you as a notification with the caller's name, number, suburb, job description, and preferred time. You get that instantly, so you can respond between jobs without hunting through a portal or listening to voicemail messages.
I already use ServiceM8. Does this connect with it or is it separate?
Mia captures structured job details that you can act on immediately. The core value is that no call goes unrecorded and you always have the full job brief in your hand within seconds of the call ending, ready to enter into ServiceM8.
What about after-hours calls, emergencies and callers ringing late at night?
Mia answers every call, any time of day or night, including weekends and public holidays. You configure which job types trigger an urgent notification to your phone and which ones get a polite acknowledgement with a next-business-day callback. Emergency plumbing calls get treated differently to a quote enquiry. You decide the rules.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

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