Terms of Service

1. Agreement to these Terms

These Terms of Service (Terms) govern your access to and use of RipperReceptionist and all related websites, applications, dashboards, telephony, messaging, and AI services (the Services), provided by Continuous Improvement Advisory Australia Pty Ltd (ABN 40 667 670 466), trading as Greystone Digital (the Provider, we, us, or our).

By creating an account, clicking to accept, or accessing or using the Services, you confirm you have read, understood, and agree to be bound by these Terms, and that you have authority to bind the business on whose behalf you act. If you do not agree, you must not use the Services.

References to the Provider include its directors, officers, employees, agents, contractors, related bodies corporate (as defined in the Corporations Act 2001 (Cth)), successors, assigns, and any past, present, or future trading names or brands it operates (the Provider Group).

Acceptance is a condition of use. The Services are offered only to registered Australian businesses acquiring them for business purposes, not for personal, domestic, or household use.

2. The Services

RipperReceptionist provides AI-powered receptionist and related services, which may include answering inbound calls, capturing and summarising enquiries, scheduling, outbound calling, messaging, and delivery of information via dashboard and notifications.

The Services rely on artificial intelligence, third-party telephony and infrastructure, and automated processing. You acknowledge AI systems are probabilistic, can produce errors, omissions, mishearings, or inaccurate outputs, and are not a substitute for human judgement.

We may add, modify, suspend, or discontinue any part of the Services at any time, and will give reasonable notice of material adverse changes where practicable.

3. Your responsibilities and acceptable use

You must: be a registered Australian business with a valid ABN; provide accurate, current information and keep it up to date; keep your credentials secure and remain responsible for all activity under your account; ensure your use complies with all applicable laws (including the Privacy Act 1988 (Cth), the Australian Consumer Law, the Spam Act 2003 (Cth), and the Do Not Call Register Act 2006 (Cth) and associated calling rules); where required by law, ensure callers and recipients are informed they may be interacting with or recorded by an automated/AI system, and obtain any consents required; and be solely responsible for your own content, data, business decisions, and how you act on any output of the Services.

You must not use the Services for any unlawful, fraudulent, misleading, or deceptive purpose; to harass, abuse, or harm any person; to transmit malware; to infringe any third party's rights; to circumvent usage limits or security; or in any way that could damage or impair the Services.

You, not the Provider, are responsible for your obligations to your own customers and callers, and for any consents, disclosures, or notices your use requires.

4. AI output — acknowledgement and assumption of risk

You acknowledge and accept that the Services use AI and automated systems that may generate inaccurate, incomplete, or unexpected results, including in relation to calls, transcriptions, summaries, bookings, and messages.

You are responsible for reviewing, verifying, and deciding whether and how to rely on any output. To the maximum extent permitted by law, you assume all risk arising from your reliance on or use of any output, and the Provider is not liable for any loss arising from that reliance or use.

5. Fees, billing, and refunds

Fees are payable in Australian dollars and include GST unless stated otherwise. Subscription fees are billed in advance; usage-based amounts (including voice minutes and wallet-metered usage) are charged as set out in the Services.

Payments are processed by a third-party provider; we do not store full card details.

Starter and Pro plans may be cancelled at any time, effective at the end of the current billing period; fees paid for elapsed or partial periods are not refundable except as required by law.

Pro Max (5-year access, AUD $999 one-time): full refund within 14 days of purchase for any reason; after 14 days, no change-of-mind refunds. If the Provider permanently ceases to provide the Services before the end of the 5-year access period, you are entitled to a pro-rata refund for the unexpired portion.

Nothing in this clause limits rights under the Australian Consumer Law that cannot be excluded (see clause 8).

6. Intellectual property

The Provider owns all intellectual property rights in the Services, including software, models, content, and branding. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services during your subscription, solely for your internal business purposes.

You retain ownership of the business data and content you provide, and grant the Provider a non-exclusive, worldwide, royalty-free licence to host, process, and use it to provide, maintain, secure, and improve the Services, and as described in our Privacy Policy.

You must not copy, modify, reverse engineer, resell, or create derivative works from the Services except as permitted by law.

7. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", and the Provider excludes all warranties, representations, conditions, and guarantees not expressly set out in these Terms, whether implied by statute, custom, or otherwise.

Without limiting the above, the Provider does not warrant that the Services will be uninterrupted, error-free, secure, or free from delay, or that any call, message, booking, or output will be delivered, accurate, or complete.

This clause does not exclude any guarantee, right, or remedy that cannot lawfully be excluded (see clause 8).

8. Australian Consumer Law

Certain rights, guarantees, and remedies under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and similar laws may apply to you and cannot be excluded, restricted, or modified (Statutory Rights). Nothing in these Terms excludes, restricts, or modifies any Statutory Right.

To the extent the Provider is permitted by law to limit its liability for failure to comply with a guarantee that cannot be excluded (other than a guarantee under sections 51 to 53 of the Australian Consumer Law), the Provider's liability for that failure is limited, at the Provider's option, to re-supplying the relevant Services or paying the cost of having them re-supplied.

9. Limitation of liability

Subject to clause 8 and to the maximum extent permitted by law: the Provider Group is not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, business or business opportunity, goodwill or reputation, anticipated savings, or data, or loss arising from missed, delayed, mishandled, or inaccurate calls, messages, bookings, or outputs, however arising and whether or not foreseeable; and the Provider Group's total aggregate liability for all claims arising out of or in connection with the Services or these Terms (whether in contract, tort including negligence, statute, or otherwise) is limited to the total fees actually paid by you to the Provider for the Services in the 12 months immediately before the event giving rise to the liability.

These exclusions and limitations apply to the maximum extent permitted by law and do not apply to liability that cannot lawfully be excluded (including for fraud, or for death or personal injury caused by the Provider's negligence, or your non-excludable Statutory Rights).

You agree the allocation of risk in these Terms (including the fees charged) reflects these limitations and that they are reasonable and necessary to protect the Provider's legitimate interests.

10. Indemnity

To the maximum extent permitted by law, you indemnify the Provider Group against all loss, damage, liability, costs, and expenses (including reasonable legal costs) arising out of or in connection with: your use of the Services; your breach of these Terms or any law; your content, data, or instructions; any claim made against the Provider Group by your customers, callers, recipients, or any third party arising from your use of the Services or your acts or omissions; and your failure to obtain any consent, or give any disclosure or notice, required in connection with your use (including call recording, calling, or messaging).

Your liability under this clause is reduced to the extent the loss was caused by the Provider's own breach, fraud, or negligence. This indemnity is not subject to the cap in clause 9.

11. Suspension and termination

We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or use the Services in a way that risks harm, illegality, or liability to any person.

You may cancel as set out in clause 5. On termination your right to use the Services ends; clauses that by their nature should survive (including 4, 6, 7, 8, 9, 10, 12, and 13) survive termination.

A short operational grace period may apply after cancellation, during which the Services remain active before any assigned phone number is released.

12. Governing law and disputes

These Terms are governed by the laws of South Australia, Australia. You and the Provider submit to the non-exclusive jurisdiction of the courts of South Australia and the courts competent to hear appeals from them.

Before commencing proceedings (except for urgent injunctive relief), a party must first notify the other in writing and the parties must attempt in good faith to resolve the dispute.

13. General

We may update these Terms and will give notice of material changes by email or in-app notice at least 14 days before they take effect; continued use after the effective date constitutes acceptance.

If any provision is void, invalid, or unenforceable, it is read down to the minimum extent necessary or severed, and the rest continues in force.

A failure to enforce any provision is not a waiver.

You may not assign these Terms without our consent; we may assign or novate them to any member of the Provider Group or a successor.

These Terms (with the Privacy Policy and any plan-specific terms) are the entire agreement and supersede prior representations.

Contact: Continuous Improvement Advisory Australia Pty Ltd (ABN 40 667 670 466) t/a Greystone Digital, hello@ripperreceptionist.com.