Terms of Service

1. Service description

RipperReceptionist is operated by Continuous Improvement Advisory Australia Pty Ltd t/a Greystone Digital (ABN 24 676 917 314), a company registered in Victoria, Australia. References to "we", "us", or "our" mean Continuous Improvement Advisory Australia Pty Ltd.

RipperReceptionist provides AI-powered receptionist services for Australian small businesses. The platform answers inbound phone calls, captures job enquiries, and delivers call summaries via SMS and dashboard.

2. Acceptable use

You must be a registered Australian business to use this service. You must not use the platform for illegal purposes, to mislead callers, or to process calls in jurisdictions where AI call answering is prohibited. You are responsible for ensuring callers are aware they may be speaking with an AI system where required by law.

3. Payment terms

Subscriptions are billed monthly in advance in Australian dollars including GST. Bundle minutes are consumed on a per-call basis and expire at the end of each billing month — unused minutes do not roll over. Payment is processed by a third-party payment provider. We do not store card details.

4. Refunds and Cancellation

Starter and Pro Plans. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not issue refunds for partial billing periods that have already elapsed. Your rights under the Australian Consumer Law are not affected by this policy.

Lifetime Deal (5-Year Access). You may request a full refund within 14 days of purchase for any reason. After 14 days, change-of-mind refunds are not available. Your rights under the Australian Consumer Law are not affected by this policy. If Greystone Digital ceases to provide the service permanently before the 5-year access period expires, you will be entitled to a pro-rata refund calculated from the date of discontinuation to the end of your access period.

Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service fails to meet a consumer guarantee, you are entitled to a remedy regardless of the time elapsed since purchase. For major failures you may cancel your agreement and obtain a refund. For minor failures we will fix the problem at no cost to you.

Operationally: a 48-hour grace period applies after cancellation during which the service remains active. Your phone number will be released after the grace period expires.

5. Limitation of liability

We do not guarantee uninterrupted service availability. We are not liable for missed calls, lost business, or any indirect or consequential loss arising from use of the platform. Our total liability to you in any calendar month shall not exceed the subscription fees paid in that month.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence, or any non-excludable consumer guarantees under the Australian Consumer Law.

6. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

7. Changes to terms

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.

8. Contact

Continuous Improvement Advisory Australia Pty Ltd t/a Greystone Digital
ABN 24 676 917 314
Email: hello@ripperreceptionist.com