For Australian cafes and restaurants

Mid-service. Mia takes the call.

Reservations, catering enquiries, hours questions. When your team is on the floor and the phone rings, Mia answers in your voice, captures the booking, and notifies you without pulling anyone from service.

✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

Lunch service in full swing. Nobody can leave the floor.

Caller
Hi, I was hoping to book a table for eight people tonight around seven. It's a birthday dinner. Do you have anything available?
Mia
A birthday, lovely! Table of eight, tonight around seven. Let me take the details: can I grab your name and a contact number?
Caller
It is Melissa, and if there is any chance of a spot near the window, that would be great.
Mia
Noted, window if we can. Any dietary requirements across the group? The owner will confirm your table within the hour, and everything is going through to them right now.
SMS to ownerBooking request sent to owner
Party8 guests, tonight 7pm
OccasionBirthday dinner
RequestWindow table if possible
DietariesCaptured
✓ A high-value group reservation is secured during the busiest period of the week without a single staff member leaving the floor.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Phones ring during service, floor staff cannot answer
During a lunch rush or Friday dinner service, every team member is on the floor or behind the pass. The phone rings for a reservation or catering enquiry and nobody can step away to answer it. According to data from 1,067 Australian restaurants and cafes, venues miss roughly one in three inbound calls on average, and 63% of high-volume phone orders arrive on Friday through Sunday, precisely when staffing pressure peaks.
Source: callotto.ai — 'Australian restaurants miss around one in three calls. 63% of high-volume phone orders arrive Friday through Sunday.'
Missed calls are invisible in the POS, revenue bleeds silently
A missed reservation call never appears in your end-of-day report. There is no declined transaction, no cancellation record. The Restaurant Phone Report 2026 estimates that a venue missing just five revenue-related calls per day loses an estimated $52,000 per year, and over 70% of missed calls relate directly to revenue, bookings, takeaway orders, and catering requests. Because the loss never shows up as a line item, most operators underestimate it significantly.
Source: callotto.ai — 'Over 70% of missed calls relate directly to revenue. Missing five revenue calls daily costs approximately $52,000 annually.'
Callers do not leave voicemails, they call a competitor
Australian consumers expect a fast answer, particularly for time-sensitive requests like same-day bookings or function enquiries. An estimated 85% of callers whose calls go unanswered never try again, and only 20% of callers leave a voicemail. Large group reservations and catering leads, which carry the highest per-booking value, are lost entirely with no record and no recovery opportunity.
Source: smbtech.au — 'up to 85% of people whose calls are not answered will never call back. Only 20% of callers use traditional voicemail systems'; autopilotgenie.com — 'Hospitality and Dining: 25% miss rate'
How Mia handles it

Real calls. Real outcomes.

Saturday 12:10pm
CALLER
"Hi, I was hoping to book a table for eight people tonight around seven. It's a birthday dinner. Do you have anything available?"
MIA
Mia answers on the second ring while service is in full swing. She confirms the date, time, party size, and occasion, asks for the caller's name and a contact number, checks any dietary requirements, and notes they would like a spot near the window if possible. She tells the caller the owner will confirm within the hour and sends an immediate SMS notification to the owner with all booking details captured.
✓ A high-value group reservation is secured during the busiest period of the week without a single staff member leaving the floor.
Tuesday 3:45pm
CALLER
"Yeah hi, I'm organising a work lunch for about fifteen people, end of next month. Can you do a set menu for a group that size and do you have a private area?"
MIA
Mia captures the caller's name, company, preferred date, headcount, and budget range. She explains the venue does catering for corporate groups and that the owner will call back with a tailored set-menu proposal. She confirms the caller's phone number, repeats the key details back for accuracy, and fires an urgent notification to the owner flagging it as a catering lead.
✓ A corporate catering enquiry worth several hundred dollars is captured and flagged rather than lost to a competitor during the afternoon lull when no one was at the desk.
Sunday 9:50pm
CALLER
"Hey, I just wanted to check your opening hours for the long weekend Monday, and also whether you do takeaway coffees only or if we can sit down."
MIA
Mia answers after hours and provides the confirmed trading hours for the public holiday, clarifies that dine-in is available, and notes the caller's name and suburb in case the owner wants to follow up with a special offer. No staff member is required and the caller gets an accurate answer immediately.
✓ A potential customer gets a correct answer at 9:50pm on a Sunday and arrives the next morning, rather than checking Google and landing on a competitor with a more recent listing.
Hospitality businesses use RipperReceptionist to capture reservations, function enquiries, and after-hours calls without pulling staff off the floor during service.
An estimated one in three calls to Australian cafes and restaurants goes unanswered, and over 70% of those missed calls are direct revenue, bookings, takeaway orders, and catering requests.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $130-$320/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Collects deposits automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Collects deposits
Stripe payment links sent automatically. No invoice chasing needed.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Deposit collection
$19-$39/mo
✅
CRM integration
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Total extras
$130-$322/mo
$0
Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
PRO MAX
$999one-time
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min — or prepay a bundle for predictable monthly outlay. 90-day expiry.

BOOKING OVERFLOW
$50
/mo
≈ 100 minutes
~5 calls/day · $0.50/min
FRONT OF HOUSE
$250
/mo
≈ 500 minutes
~25 calls/day · $0.50/min
YOUR HOST
$500
/mo
≈ 1000 minutes
~50 calls/day · $0.50/min

Selected: Front of House — ≈ 500 min + 1 licence = $299.99/mo total

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$34,944

About $2,912 per month

Estimated annual loss = 12 missed calls per week × 52 weeks × 40% conversion × $140 average job value.

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We will email you the moment RipperReceptionist opens to new customers.

Frequently asked questions

Will Mia sound robotic to my regular customers?
Mia is configured in your voice, using the greeting, tone, and specific language your business uses. Callers hear a natural, conversational response rather than a phone-tree menu. You can update her script any time your hours, menu, or offers change.
What happens when a caller asks something Mia cannot answer, like a specific dish or a price?
Mia captures the caller's question and contact details, then sends you a notification straight away so you can call back with the specific answer. She does not guess or provide incorrect information.
We use a booking system already. Can Mia work with it?
Mia can capture reservation details and pass them directly to you via SMS or email for entry into your existing system. Direct integration with specific booking platforms depends on your setup. Ask us what is possible before you subscribe.
What about data privacy? My customers share names and phone numbers when they book.
Call data is stored securely and handled in accordance with Australian Privacy Act obligations. Caller details are used solely to deliver the service and notify you of enquiries. We do not share or sell caller data to third parties.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

Right now, someone is calling.
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Free trial. $0 setup. Live in 5 minutes. No credit card needed.

Shared inbound line during trial · Forward your existing number when you add billing

No lock-in. Cancel anytime. Australian hosted.