For Australian health practices

In consult. Mia takes the call.

Appointment requests, repeat scripts, after-hours triage. When your reception desk is with a patient and the phone rings, Mia captures every enquiry so no new patient referral goes to a competitor.

✓ No credit card✓ Live in 5 minutes✓ No lock-in
Mia· RipperReceptionist Demo

Reception is not open yet. The phone rings anyway.

Caller
Hi, I'm trying to book in for a new patient appointment with the physio. I've got a referral from my GP for lower back pain and I need to get started as soon as possible. I tried calling yesterday afternoon but nobody answered.
Mia
Sorry you could not get through yesterday, let's get you booked in. I am the receptionist for the practice. So that is a new patient physio appointment with a GP referral for lower back pain. What suburb are you in, and which days suit you best?
Mia
And do you have private health cover, or are you self-funded?
Mia
Perfect. I will pass all of this to the practitioner and someone will confirm a time within the hour. Sending it through now.
SMS to ownerNew patient intake sent to practice
PatientNew patient, GP referral
ReasonLower back pain
CoverCaptured
CallbackTime confirmed within the hour
✓ The new patient is captured before 8am, before the practice owner has even arrived, and no competitor gets the referral.
24/7
always answering
$0
setup fee
5 min
go-live
No lock-in
cancel anytime
Real challenges

Why calls get missed.

Calls missed while the practitioner is in consult
Allied health reception desks are routinely unmanned during back-to-back consultations. When a physio, chiropractor, or psychologist is with a patient, the phone rings out and the caller moves on. Estimated 20 to 38% of inbound calls at health practices go unanswered during standard business hours, and only 14% of those callers leave a voicemail. The rest ring the next practice on their list.
Source: resonateapp.com — "The average dental practice misses 300 calls per month. Only 14% leave voicemails."; localiq.au — "If your clinic misses that first call, the patient likely won't leave a voicemail. They'll move on."
After-hours enquiries fall into a black hole
A large share of health enquiries arrive before 8:30am and after 5:30pm, when reception is closed and no one is picking up. Patients calling for repeat script information, post-treatment questions, or urgent appointment requests get voicemail or silence. Practices without after-hours coverage lose these callers permanently, as most will book with a competitor who answers.
Source: virtualreception.com.au — "Missed calls in healthcare mean missed care. Patients now expect quick responses."
Reception staff turnover disrupts continuity
Finding and keeping a reliable receptionist in Australian health practices has become increasingly difficult. GP Hero reports starting salaries for reception staff reaching $80K in capital cities and average tenure as short as six months, forcing practice owners into a repeated cycle of hiring, onboarding, and coverage gaps. Every gap in cover is another wave of unanswered calls.
Source: gphero.com.au — "Finding quality admin and reception staff in Australia is becoming increasingly difficult due to the biggest skills shortage in living memory. Average reception staff turnover as low as 6 months."
Lost new patient calls mean compounding revenue loss
New patient enquiries are the highest-value calls a health practice receives, and they are disproportionately the ones that go unanswered. Industry data from dental practices puts the estimated first-year revenue loss per missed new patient call at $850, with a lifetime patient value of around $8,000. Across allied health generally, the pattern is the same: a caller who cannot get through simply registers elsewhere.
Source: resonateapp.com — "$850 per missed new patient call: immediate first-year revenue loss. $8,000 lifetime patient value."
How Mia handles it

Real calls. Real outcomes.

Tuesday 7:42am
CALLER
"Hi, I'm trying to book in for a new patient appointment with the physio. I've got a referral from my GP for lower back pain and I need to get started as soon as possible. I tried calling yesterday afternoon but nobody answered."
MIA
Mia answers immediately and introduces herself as the receptionist for the practice. She confirms the caller's name, notes the GP referral for lower back pain, asks for their suburb and preferred appointment days, and checks whether they have private health cover or are self-funded. Mia then lets the caller know she will pass all the details to the practitioner and that someone will confirm a time within the hour. A notification with the full intake summary is sent to the practice owner instantly.
✓ The new patient is captured before 8am, before the practice owner has even arrived, and no competitor gets the referral.
Thursday 1:10pm
CALLER
"It's Sarah here, I'm a patient of Dr Chen's. I just picked up a letter saying my repeat prescription for my blood pressure medication is due for renewal. The pharmacy is asking for a new script. Is there any way I can sort this out without coming in? I'm at work and it's really hard to get away."
MIA
Mia answers and acknowledges Sarah's request for a repeat script renewal. She confirms the medication name, the pharmacy, and Sarah's date of birth for identification. Mia explains that the practitioner will review the request and either arrange an electronic script or advise if a brief telehealth consult is needed, and that Sarah will hear back by end of business. The details are logged and a notification sent to the practice.
✓ Sarah stays a patient of the practice rather than calling a bulk-billed telehealth service, and the practitioner handles the script request on their own schedule.
Monday 6:05pm
CALLER
"Hi, I need to cancel my appointment tomorrow morning with Emma. I completely forgot I've got a school thing on. Can I move it to later in the week? I think it's at 9am."
MIA
Mia confirms the caller's name and the appointment details, acknowledges the Tuesday 9am booking, and takes their preferred alternative day and time window. She advises that Emma will confirm the rescheduled time the following morning. The cancellation and rescheduling request is logged immediately, and the practice owner receives a notification so the Tuesday slot can be offered to a waitlisted patient.
✓ The appointment slot is freed up for re-booking rather than sitting as a no-show, and the patient is retained.
Health practitioners use RipperReceptionist to capture new patient enquiries, handle after-hours calls, and manage repeat booking requests without needing a full-time receptionist on the desk.
In Australian allied health, the receptionist is often the only person between a new patient referral and that patient walking to a competitor, and they cannot be in two places at once.
Everything included. Nothing gated.

Every feature. Every plan.

Competitors charge $130-$320/month in add-ons for features that should just be included. We include everything. You only pay for usage.

Answers your phone 24/7
Every call in your business voice. FAQs, bookings, quotes, all handled.
Chats on your website
One script tag. Your AI is live. Customers get answers at midnight.
Books appointments
Checks your calendar. Confirms bookings. Collects deposits automatically.
Qualifies every lead
Hot leads flagged instantly. Every enquiry captured and followed up.
You stay in control
Every booking needs your one-tap approval. You are always the boss.
Learns your business
Reads your website. Knows your services, prices, and policies in 60 seconds.
Collects deposits
Stripe payment links sent automatically. No invoice chasing needed.
CRM integration
Logs every lead to HubSpot or Zoho. Read and write. No manual data entry.
The honest comparison

Others charge extra for basics

Feature
Competitors
Ripper
Booking engine
$15-$49/mo
✅
Deposit collection
$19-$39/mo
✅
CRM integration
$29-$79/mo
✅
Lead qualification
$19-$49/mo
✅
Cancellation rules
$9-$29/mo
✅
Owner approval flow
$15-$29/mo
✅
No-show tracking
$9-$19/mo
✅
Call transcripts
$15-$29/mo
✅
Total extras
$130-$322/mo
$0
Setup in 5 minutes

Live before your next cup of tea

1
Paste your URL
Mia reads your site in 60 seconds
2
Describe your style
Your tone, rules, and what matters
3
Set your rules
Hours, messages, what to capture
4
Go live
Your AU number. Active immediately.

Start free, $5 of Mia on us, no card

Start free trial
Three plans

Three plans, designed for Australian small businesses

Start with chat only, or go straight to phone. Upgrade or downgrade anytime.

STARTER
$19.99/mo

Web chat and email Mia for 100 conversations per month.

✓Web chat
✓SMS replies
–WhatsAppSoon
–Phone receptionist
–Voice minutes(Chat only)
MOST POPULAR
PRO
$49.99/mo

Voice + chat + email Mia.

✓Web chat
✓SMS replies
–WhatsAppSoon
✓Phone receptionist
✓Voice billed at $0.50/min
Start free trial →
No credit card · $0 setup · Voice billed separately
PRO MAX
$999one-time
14-day money-back guarantee

5 years of Pro. $999 one-time (save $2,000) + 999 bonus minutes. For solo operators who are all in.

✓Everything in Pro
✓5 years of access
✓$0 monthly fees
✓Voice billed at $0.50/min
✓999 bonus minutes, redeem anytime
Voice minutes

Preview your monthly voice cost.

Pay as you go at $0.50/min — or prepay a bundle for predictable monthly outlay. 90-day expiry.

OVERFLOW COVER
$50
/mo
≈ 100 minutes
~5 calls/day · $0.50/min
RECEPTION ASSIST
$250
/mo
≈ 500 minutes
~25 calls/day · $0.50/min
FULL TIME FRONT DESK
$500
/mo
≈ 1000 minutes
~50 calls/day · $0.50/min

Selected: Reception Assist — ≈ 500 min + 1 licence = $299.99/mo total

The numbers

Estimate the revenue you lose to missed calls.

Three numbers. Honest maths. Find out what you are losing every month.

Estimated annual revenue loss

$19,968

About $1,664 per month

Estimated annual loss = 8 missed calls per week × 52 weeks × 40% conversion × $120 average job value.

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Frequently asked questions

Can Mia handle patients who are anxious or upset, such as someone calling about a mental health crisis?
Mia is designed to capture caller details and connect them with the right person quickly, not to provide clinical advice. For a distressed caller, Mia will take their name and number, acknowledge that someone will call them back urgently, and send an immediate priority notification to the practice owner. For genuine emergencies, Mia directs callers to 000 or Lifeline. She does not attempt to triage clinical situations herself.
Will Mia work with our practice management software so appointments actually get booked?
Mia captures all the booking details during the call, including name, contact number, reason for visit, preferred times, and health fund information, and passes them through to the practice owner via SMS and the RipperReceptionist dashboard. Direct integration with specific practice management platforms is a question worth discussing with the RipperReceptionist team at the time of setup, as compatibility varies.
How does Mia handle calls about repeat prescriptions or results without giving medical advice?
Mia takes the message and all relevant details such as the patient's name, the medication or result in question, and their contact number, and notifies the practitioner. She does not interpret results, recommend dosages, or advise on clinical matters. The practitioner responds directly to the patient, keeping clinical responsibility where it belongs.
We are a mixed practice with GPs, physios, and a psychologist. Can Mia handle calls for multiple practitioners?
Yes. Mia can be configured with information about each practitioner, their availability, and the types of appointments they take. When a caller asks for a specific clinician or service, Mia routes the intake accordingly and notifies the right person. This suits group practices and co-located allied health teams well.
How does Mia learn my business?
Paste your website URL during setup. Mia crawls your site for services, hours, pricing, and policies. You review and refine. Setup typically takes under 5 minutes.
Can I review what Mia says before it goes to a customer?
Yes. You can enable owner approval mode where Mia drafts the response and you approve via SMS before it sends. Or run Mia fully automated for trusted topics.
What if Mia gets something wrong?
Every call has a transcript and summary sent to your phone. You can correct any answer and Mia learns from the correction for future calls.
View all FAQs →

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