After-hours call estimator
Say a client rings at 6.15 on a weeknight. Your office closed at 5.30, so the call goes to voicemail. How often does that happen? Your phone system's call log can probably tell you. Pull a few weeks of it and enter the calls that came in during your hours, before you opened, after you closed, and on weekends or public holidays. The estimator shows what share of your calls land outside your hours, how many that is a week, and what a year of it looks like. It uses only what you enter. No averages. No guesses.
Fill in the period and the four call counts from your call log.
How this works
Add the three out-of-hours boxes: before you opened, after you closed, and weekends and public holidays. Divide that by all the calls (in hours plus out of hours) to get the share. Divide the out-of-hours calls by the number of weeks you counted for calls a week (a period entered in days is divided by 7 first), and multiply by 52 for a year.
Every number is yours. The estimator uses no averages and no outside figures.
Frequently asked questions
How many weeks of call log should I use?
Enough to cover a normal stretch. Four weeks is a good start. Avoid a period with a public holiday or a BAS due date in it, unless that's what you want to see.
Do public holidays count as after hours?
In this tool, yes. Put calls on weekends and public holidays in the same box.
Does a missed call during open hours count?
No. This tool is about when calls arrive, not whether they're answered. The voicemail drop-off check looks at missed calls.
Related tools
Public holiday and office closure planner · Time zone call window helper · After-hours calls for bookkeepers · After-hours answering for tax agents · All accountant tools
General information only, not tax, legal or financial advice.